ManningLee.com

Dear Mr. Lee,

Thank you for your recent email message regarding our G2 Limited Gel Roller pens.

Here is a link to the webpage where you may purchase these pens:

We apologize, but it is not possible for us to determine which specific store in your area carries the pens you are looking for since we ship strictly to each company’s distribution center (the distribution centers then distribute the product to the stores).

We make every effort to encourage our distributors to carry our products. However it is entirely up to retails management which of our Pilot products will be stocked on their shelves. The most effective way to increase a broader selection on the retail level is consumer demand. Please continue to ask for your favorite writing instrument where you usually shop. Since we cannot sell directly to the public, we hope these referrals are helpful to you in finding your favorite Pilot writing instrument. Staples, Office Max, Office Depot, CVS, Wal-Mart, Kmart, Target, as well as major supermarket chains offer many of our writing instruments.

The following independent mail order company carries all of our writing instruments:

SureSource @ 1-888/888-5822 (Toll Free) http://www.pilotpen-store.com

The following independent mail order companies carry a very wide variety of our writing instruments:

Quill 1-800-789-1331 http://www.quill.com

Pencity 1-866-736-2489 http://www.pencity.com

http://www.amazon.com (has free shipping specials occasionally)

Once again, thank you for taking the time to bring this matter to our attention and for giving us this opportunity to address your concerns. We value your investment in our products and your continuing loyalty.

Sincerely,

Erika Hilty

Consumer Advisor

Pilot Pen Corporation of America

Attn:  Consumer Service

3855 Regent Blvd.

Jacksonville, FL  32224

904-645-9999 ext. 6614 phone

904-996-2974 fax

—–Original Message—–

From: marklee2005@gmail.com [mailto:marklee2005@gmail.com]

Sent: Wednesday, November 03, 2010 11:30 AM

To: ServicePilotpen

Subject: Technical/Use & Care Support

Store: PilotPen

Sub-name: Pilotpen

Hi, I love the metal barrel refillable G2 pens but cannot find them anymore. These were not the G2 Pros or the Dr. Gels. They came in charcoal, silver and gold. I was looking on the net for a place I can order some and found your website. They aren’t shown among your items! Do you still make them? You should, they were your best pen!